Everyone who works in a hospital has an important part to play, but particularly patient liaison assistants, as they provide an essential point of contact for patients and their carers.
So what is the role of patient liaison officers?
Sometimes, non-clinical NHS jobs can get overlooked by people who want to work closely supporting patients and their needs.
However, patient liaison assistants from the Patient Advice and Liaison Service (PALS) have a very important role, as they can make a difference to the overall hospital experience.
It is their job to be the voice of the patient, making sure they improve communication with clinical staff, and resolving any concerns or worries they might have.
They are there to support the emotional wellbeing of patients, provide them advice on the complaints procedure, and mediate between different teams to avoid problems escalating.
Patient liaison assistants are in charge of managing complaints, and raising patient feedback with NHS management to reduce grievances.
This can make a big impact in hospitals, bringing forth change that benefits patients in the future.
They are also a vital support for the families and carers of those who are in hospital, as they encourage ways for them to stay in touch with patients, including arranging virtual visiting opportunities.
Enabling better contact for patients could make all the difference to their recovery, while increasing communication between families and the medical staff ensures everyone is happy with the treatment being given.
Therefore, patient liaison assistants can have a huge impact on both the patient’s experience and their loved ones’, which is why the role can be a hugely rewarding one to undertake.