• Triaging GP and internal referrals via the NHS Choose and Book system, ensuring accurate registration and listing of patients for Gastroscopy and endoscopy procedures.

• Coordinating and managing endoscopy clinic and waiting lists, highlighting capacity issues, and arranging additional clinics to meet two-week wait targets.

• Scheduling patient appointments in line with clinical priority, contacting patients directly to offer appointments, and providing clear instructions on preparation and medications.

• Handling patient inquiries and acting as the primary point of contact, offering reassurance and ensuring they fully understand their procedure and what to expect.

• Accurately maintaining patient records, outcomes, and procedure details, ensuring all updates are sent promptly to GPs and Consultants in line with NHS administrative procedures.

• Managing appointment scheduling, rescheduling, and cancellations efficiently, while monitoring for potential breaches in waiting times and taking action to avoid them.

• Utilizing online booking systems effectively to support accurate record-keeping and smooth coordination of patient care.

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• Scheduling and coordinating patient appointments for CT, MRI, Ultrasound, X-Ray, and Interventional Radiology, including urgent 2WW and complex referrals.

• Processing referrals from Outpatients, A&E, Wards, GPs, Dentists, and external providers, ensuring accurate vetting and consultant allocation.

• Accurately entering patient details in compliance with GDPR and maintaining records across RIS, PACS, CRS, and other clinical systems.

• Managing clinic diaries for radiologists, negotiating ad-hoc scheduling for complex procedures.

• Validating referrals and investigations to ensure legal compliance before scheduling scans or procedures.

• Proactively chasing, processing, and distributing clinical imaging reports, ensuring timely communication to GPs, consultants, and referrers.

• Sending appointment reminders, rescheduling, and managing cancellations or amendments efficiently to maintain smooth departmental operations.

• Liaising with GPs, hospital departments, and external organisations to support patient pathways and resolve queries.

• Translating for patients in Urdu, Hindi, and Punjabi, improving accessibility and patient experience.

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• Assisting the Patient Pathway Coordinator in efficiently admitting patients for investigative treatments, diagnostic procedures, and inpatient and day-case operations, ensuring compliance with national guidelines and the Trust’s Patient Access Policy.

• Add, remove, and modify patients on the waiting list as requested or according to policy guidelines.

• Schedule outpatient appointments, pre-admission appointments, investigative treatments, diagnostic appointments, and TCI/operation dates.

• Book theatre lists and ensure all relevant paperwork and patient notifications are

• completed accurately.

• Provide comprehensive administrative support to consultant and clinical teams, including accurate completion and processing of clinic letters, copying, filing, and other general office duties.

• Accurately record all elective attendances/admissions on the appropriate PAS systems.

• Provide advice and guidance to patients regarding admissions, waiting list positions, and post-operative care while maintaining a compassionate and empathetic approach.​​

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• Managing two-week wait (2WW) suspected cancer referrals across 10 specialist departments (including Haematology, ENT, Respiratory, and Gynaecology) to ensure patients are seen within the national two-week timeframe.

• Acting as the lead for suspected gynaecological cancer referrals, coordinating pathways for endometrial, ovarian, cervical, vaginal, and vulval cancers, including post-menopausal bleeding and non-post-menopausal bleeding referrals.

• Booking and managing consultation and hysteroscopy appointments, and liaising closely with the ultrasound team to schedule scans for post-menopausal bleeding patients.

• Ensuring referrals are correctly allocated to the right department and meet referral criteria, while tracking every patient through the pathway until they are seen by a consultant.

• Monitoring clinic capacity, arranging cover for consultant leave, and escalating when additional appointments are needed to avoid breaches.

• Liaising daily with consultants, managers, and clinical teams to resolve pathway queries and support seamless patient care.

• Experienced in hospital systems including TRAK Care, PACS, Infoflex, Auditbase, ERS, and Microsoft Office (Excel, Outlook, Word).

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• Preparing patient casenotes ahead of clinic appointments, including filing correspondence, tracing missing notes, and creating temporary/new casenotes.

• Managing Ophthalmology and Retinal outpatient clinics, theatres, and waiting lists, ensuring patients are scheduled within clinical guidelines and safety timescales.

• Booking, amending, and cancelling patient appointments via phone, email, and letters, while providing day-to-day clerical support to clinicians and clinical staff.

• Handling patient and public enquiries at reception, by phone, and via email, ensuring accurate information and reassurance are provided.

• Managing referrals and Inter-Provider Transfers through the NHS e-Referral Service (ERS), including registering, updating, closing, and discharging referrals.​

• Supporting surgical pathways by ensuring patients are clinically validated, fit for surgery, and that their notes, sites, and medications are correctly prepared in advance.

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• Providing administrative and reception support within Trauma & Orthopaedics (T&O) and MSK services, ensuring the smooth running of fracture clinics, outpatient clinics, and therapy services.

• Managing the fracture clinic inbox, processing referrals, urgent appointment requests, and clinical documents from internal departments and external hospitals.

• Booking, amending, and managing patient appointments, including arranging post-discharge follow-ups, transport, and interpreting services.

• Acting as a first point of contact on reception and by phone, handling patient and staff queries with professionalism and excellent customer service.

• Liaising daily with consultants, medical secretaries, managers, and other clinical/non-clinical staff to maintain an efficient patient pathway.

• Maintaining accurate records on patient administration systems (CERNER, HIM Coding), ensuring compliance with the Data Protection Act and RTT (18-week) pathway standards.

• Producing and updating weekly waiting list spreadsheets for management meetings to track patient progress and service targets.

• Ensuring all clinics run at full capacity daily and escalating where required to avoid pathway breaches.​

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